Please contact the store in which you purchased the item. Returns and exchanges must be made according to the retailer’s return policy. We are not able to accept returns or exchanges on behalf of another retailer.

For doll faces and bodies, wash the surface gently with a wet, soapy cloth, and then air dry at room temperature. 

For clothing and accessories, spot clean with cold water and mild soap, and then air dry. Do no put any GlGO Toys doll, clothing, or accessory in the washing machine, dryer or near any direct heat source.

We try to update our toys to keep up with the latest trends While this keeps our items fresh and current, it sometimes makes it hard to know which items are in stock and where. It is possible that you are seeing something on our site that is no longer available or, sometimes, not available yet. We’re sorry if this causes any inconvenience.

So glad you asked! Our Where to Buy page will help you find a convenient online retailer or nearby who carries our products.

Our toys are designed in Hong Kong, and then manufactured in China. Our production partners in China allow us to offer high-quality products at affordable prices. We also conduct on-site factory audits to ensure the highest standards are met in manufacturing and in employee health, safety and human rights.